| * |  | 1. What are you looking for?
(Summarise your request. This text will be emailed to suppliers)
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| Please note, ICT Services outsourcing is a complex matter. The following questions will enable suppliers to prepare indicative quotes from which you can select a short list. More detailed requirements will need to be defined during negotiations with shortlisted suppliers. You can also attach a document stating your requirements more fully. | |
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| * | | 2. What sort of ICT outsource support service are you seeking?
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| * | | 3. What level of service provision are you looking for.
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| 4. Number of sites and locations where IT support services are required: | |
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| | | Mainland UK (Number and postcodes)
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| | | Outside UK (Number and locations)
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| 5. Total number of different items to be managed | |
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| | | Personal Computers
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| | | Servers
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| | | Peripheral devices (printers, scanners etc.)
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| | | No of other Computers
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| | | Other Items (please specify).
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| | | 6. Does the contract include management of the telephone network?
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| | | If Yes, please state the number of automated switchboards/exchanges
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| * | | 7. Does the contract include monitoring of the performance of IT software applications?
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| | | If yes, say how many applications are to be monitored and what they are?
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| 8. Reporting: | |
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| | | 8a. Do you require regular network performance analysis reports?
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| | | 8b. Frequency of reports
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| | | 8c. Report contents:
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| | | 8d. Report delivery:
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| | | 9. Related Services: Do you require any of the following services?
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| | | 10. Do you require suppliers to define their service response standards
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